Telexistence develops a new robot TX SCARA and installs it at FamilyMart METI Store. Automating backyard beverage stocking operations with a proprietary AI system.

Telexistence Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Jin Tomioka; hereafter TX) and FamilyMart Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Kensuke Hosomi; hereafter FamilyMart) introduced a new robot TX SCARA equipped with TX’s proprietary AI system Gordon to the “FamilyMart METI store” to perform beverage replenishment work in the backyard 24 hours a day in place of human workers, thereby automating high-volume work in a low-temperature environment where the physical load on store staff is significant.

TX SCARA is a self-developed SCARA (Selective Compliance Assembly Robot Arm) robot that can operate in a small space in a store’s backyard.  It is automatically controlled by Gordon during normal operation. In the event of a restocking failure, the robot can be switched to Telexistence mode, which allows an operator to control the robot remotely through the Internet for quick recovery. In addition, “Gordon” learns from the store’s past sales data to optimize the replenishment timing according to product sales trends that change with time of day and season. Through the use of robotics and AI technology, robots will take over the task of restocking about 1,000 beverages a day, 24 hours a day. Meanwhile, store staff will be able to stay in the shop floor to perform higher value-added tasks such as customer service.

[Main Technical Features]

  • TX SCARA: A self-developed robot with optimized joint axis configuration and link length for beverage replenishment in the convenience store backyards. The hardware can be installed without changing the backyard environment of existing stores.
  • Gordon: TX’s proprietary AI system that uses a self-scanning module to recognize the product availability on the shelf. It also calculates the beverage gripping point and generates a path plan for the end-effector from gripping to placing.
  • Telexistence Mode: When the automatic restocking fails due to unexpected environmental changes, the system shifts from Gordon mode (automatic control mode) to Telexistence mode. The restocking operation can be completed 100% by remotely controlling the robot via the Internet. The so-called “The Frame Problem” of AI (see note) and the imperfections of artificial intelligence are supplemented by TX’s teleoperation technology.

The Frame Problem: When solving a given task, the current artificial intelligence extracts only the information necessary for the current decision or action from the countless events that can occur in the real world, and ignores the other information in its attempts. The problem is, however, that it cannot autonomously determine what information is necessary for itself and what information it can ignore, and thus the extraction process takes infinite time.

Through the operation of the FamilyMart METI Store, FamilyMart and TX will automate and remoteize  shelr restocking work, which requires a large amount of man-hours and places a heavy burden on humans. It will enable a new store operation where store staff can work via robots from anywhere, safely, as long as there is Internet access. At the same time, TX and FamilyMart will continue to build an environment that is easy to introduce robots (a robot-friendly environment), thereby accelerating the improvement of productivity, non-contact, and customer convenience.

This initiative is also part of the “Task Force to Promote the Construction of Robot Implementation Models” led by the Ministry of Economy, Trade and Industry of Japan, in which FamilyMart participates since November 2019, aiming to reduce the number of workers in stores and build a new store operation infrastructure using robots.

Based on the concept of “FamilyMart, Where You Are One of the Family,” FamilyMart aims to be an indispensable place that goes beyond convenience, while staying close to the community and connecting with each customer like a family member.

TX is a robotics company that develops remote controlled robots with artificial intelligence, with the mission to change robots, change the structure, and change the world. Gathered by high expertise professionals from all over the world, the engineering team consistently develops robotic hardware, software and AI technology in-house. TX aims to expand the scope of robotics activities beyond the factory floor and transform the fundamental nature of labor society.

■Store Information
Name: Family Mart METI Store
Address: Ministry of Economy, Trade and Industry Building, 1-3-1 Kasumigaseki, Chiyoda-ku, Tokyo
Store Hours: 7:00 〜 24:00

Press Kit for News Organizations

Telexistence raises $20M (22-oku JPY) in Series A2 round of funding. Pioneering an Augmented Workforce Platform with Aims to Transform Retail and Logistics Industries; Expanding Product Development Team


Telexistence Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Jin Tomioka; hereafter “TX”), a leading innovator of remote-controlled robots with artificial intelligence, raised approximately $20M in a Series A2 funding round with multiple investors, led by a group company of Monoful Inc (hereafter “Monoful”).

Telexistence, Remote-Controlled Robotics Innovator – Engineering Team Interview
Read more

Remote-Controlled Robotics Innovator Telexistence to Introduce Semi-Autonomous Robot Across FamilyMart Chain; Partnership in Collaboration with Japan’s Ministry of Economy, Trade, and Industry to Launch in October 2021


In October 2021, Telexistence, Inc. (Headquarters: Chuo-ku, Tokyo; CEO: Jin Tomioka) and FamilyMart Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Kensuke Hosomi) will begin introducing Telexistence’s semi-autonomous remote-controlled robot and its Augmented Workforce Platform throughout FamilyMart retail stores, advancing FamilyMart’s operational infrastructure through groundbreaking remote-controlled robotic technology.

Read more

Telexistence Begins the Trial Operation of its Remote Controlled Robot, Model-T, at a FamilyMart Store. Aims to Realize a New Labor-Saving Store Operation Platform


FamilyMart Co., Ltd. (Headquarters: Minato-ku, Tokyo; President: Takashi Sawada; hereafter FamilyMart) and Telexistence Inc. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereafter “TX”) started trial operations of the TX robot Model-T and Augmented Workforce Platform (hereafter “AWP”) to build a new store operation model using remote control robot technology.

Read more

Telexistence Announces Appointment of Yutaka Matsuo, Professor at The University of Tokyo, as the AI Technology Advisor


Telexistence Inc. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereafter “TX”) today announced the appointment of Yutaka Matsuo, Professor at Graduate School of Engineering, The University of Tokyo, as the AI Technology Advisor.  

Read more

Model-T, a Semi-Autonomous Remote-Controlled Robot, to be Introduced to Retail Stores and Aims to Realize Augmented Workforce Platform in the Retail Industry.


Telexistence Inc. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereafter “TX”) today announced the development of “Model-T”, that uses the Telexistence® technology to enable the establishment of Augmented Workforce Platform (hereafter “AWP”) in the retail industry. 

Company and Model-T Introduction Movie:

Read more

Former Sony and Softbank Robotics America Aya Ishikawa appointed as Chief People Officer


Telexistence Inc. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereinafter “TX”) has appointed Aya Ishikawa as its new Chief People Officer. Aya has extensive HR background with experience working as the Head of Human Resources for companies such as Sony and Softbank Robotics.

Read more

Telexistence enters strategic alliance with LeaguerX to start building a foundation for business development in China


Telexistence Co., Ltd. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereinafter referred to as TX) and LeaguerX Entrepreneurial Investment (Shenzhen) Co., Ltd., (Headquarters: Shenzhen, China; representative Xiang Zheng, hereafter referred to as LeaguerX), has established a strategic alliance and will begin to cooperate in building and accelerating TX’s business development in China. LeaguerX is an affiliate organization of Leaguer Group Co., Ltd. (hereinafter referred to as Leaguer Group) which aims to provide customized services to overseas technology companies that seek to build an industrial base in China.

Read more

Former Morgan Stanley and GROOVE X Shintaro Maeda appointed as CFO

Telexistence Inc. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereinafter “TX”) has appointed Shintaro Maeda as its new CFO. Shintaro comes from a extensive finance background. After working at Morgan Stanley for over 10 years, Shintaro joined a robotic startup called GROOVE X, where he led the funding initiatives there, successfully raising 8.5 billion yen in total before joining TX.

( Shintaro Maeda, second from the left )

Since the establishment of the business three years ago, with IPO in-mind, TX has been focusing on further accelerating growth by reinforcing its strategy around finance/business which also includes accounting/corporate governance and has decided to welcome Shintaro Maeda as CFO, who comes with rich experience in this area.

Shintaro graduated from Keio University in 2002 and joined Morgan Stanley Securities (currently Morgan Stanley MUFG Securities) shortly after that. For the past 13 years, he has worked in the Financial Market Development Division where he was responsible for developing financial products for life insurance companies and corporations. After leaving Morgan Stanley Securities in 2016, he joined GROOVE X Co., Ltd., a start-up company that develops family-type robots called “LOVOT”, as the first business-side staff member. From there, he led the 2nd to 4th equity financing rounds where he was able to secure a total of 8.5 billion yen (each of the procurement amounts were 1.16 billion yen, 4.35 billion yen, and 3 billion yen, respectively) . He also played a leading role in the overall optimization of the company during its expansion, specifically in the corporate management and organizational-structuring areas.

[Comments from Shintaro Maeda]

“To be able to operate a robot in a remote place and be able to move and interact with the physical surrounding as if you were actually there – a concept that is still considered to be something from a sci-fi movie or anime, the challenge will be developing that technology in a way that brings the most value to the real world and making that into a scalable business.  I am both optimistic and excited to be apart of a team, as CFO, of such exceptional talent, a group of people who have gathered from all parts of the world to help make the world TX envisions a reality.

My mission will be to drive TX’s sustainable business growth through creating value in areas of financial strategy/business management and to make sure to bring value to our shareholders and stakeholders.”

[Comments from Jin Tomioka, CEO]

“The reality is that even if you combine all the robot manufacturers in the world, the number of robots sold every year does not reach one million units.  Compared to other leading hardware products such as automobiles (100 million units sold), TVs (200 million units sold), and smartphones (350 million units sold), the unit sales of robots is still very small.  At volumes this low, it his hard to expect growth in certain key drivers important for the growth of this field.  Such as growth of talent, creation of new ideas and meaningful technological advancement.  As a result, you have a product that is expensive and sub-optimal for the world outside the factory.

We at TX, want to change this situation by focusing on attracting the top talents in other industries, people like Shintaro, which conventionally do not find there way into the robot industry.  As production volume of robots increase, there will be more opportunities together with better incentives to improve and innovate the design and manufacturing of robots.  This will lead to better performing robots at lower cost, consequently expanding the market, encouraging the industry to further develop.  In this way, as the production increases and cost of production decrease, we aim to achieve the ‘Manufacturer’s Maturity Curve’ early, in the world outside the factory.”

[Shintaro Maeda’s Profile]

2002/4         Morgan Stanley Securities (currently Morgan Stanley MUFG Securities)

2003/5         Lazard Freres K.K.

2004/3         Morgan Stanley Securities (currently Morgan Stanley MUFG Securities)

2016/9         GROOVE X, Inc.

2019/12 Telexistence Inc.

[Positions Currently Open]

・Robotics Cockpit Operation Manager


・Frontend Engineer


・Backend Engineer


・Robot Software Engineer (Navigation/Localization)


[About Telexistence Inc]

TX is a robotics company that develops remote controlled robots with artificial intelligence, with the mission to change robots, change the structure, and change the world. TX aims to develop a platform concept, “Augmented Workforce”, a platform that enables people to provide their workforce remotely, through robots.

[Company Profile]

Company Name: Telexistence Inc.

Location: 2-19-5 Nishi-Shinbashi, Minato-ku, Tokyo

Representative: Jin Tomioka, CEO

Establishment: 2017/1/23

Company HP:



Contact name:  Matt Komatsu

Telexistence Inc. appoints Takeo Kanade, Professor at Carnegie Mellon University, as Artificial Intelligence Technology Advisor

Telexistence Inc. (Headquarters: Minato-ku, Tokyo; CEO: Jin Tomioka; hereinafter referred to as TX Inc.) has appointed Takeo Kanade as its Artificial Intelligence Technology Advisor. Takeo Kanade is U.A. and Helen Whitaker University Professor at Carnegie Mellon University in the U.S. and is a world-renowned scientist in a wide range of fields including artificial intelligence and robotics.

TX Inc is confident that Dr. Takeo Kanade’s knowledge, experience and network will be crucial for not only the company’s success but also be an essential factor for Japan to again be at the forefront of technology in the world.

In conjunction with the announcement, we have created an advisor’s page on our website. Please find the advisor’s page here,

Comments from Takeo Kanade:

“I feel confident that by having a product that combines the controllability of robots with a futuristic technology like Telexistence together with a solution that enables implementation of that product into a scene so intimate to everyday human life like a storefront, can be the next breakthrough that shapes our near future. I look forward in seeing TX Inc’s continuous innovation and solid technological advancement. “

Dr. Takeo Kanade, Biography

Takeo Kanade is the U. A. and Helen Whitaker University Professor of Computer Science and Robotics at Carnegie Mellon University in the US, Invited Distinguished Professor, Institute for Advanced Study, Kyoto University, and Senior Advisor at Center for Advanced Integrated Intelligence Research, RIKEN, in Japan. He received his Doctoral degree in Electrical Engineering from Kyoto University, Japan, in 1974. After holding a faculty position in the Department of Information Science, Kyoto University, he joined Carnegie Mellon University in 1980. He was the Director of the Robotics Institute from 1992 to 2001, and a founding Director of Quality of Life Technology Research Center from 2006 to 2012. He also founded the Digital Human Research Center in Tokyo and served as the founding director from 2001 to 2010.

Professor Kanade works in multiple areas of robotics: computer vision, multi-media, manipulators, autonomous mobile robots, medical robotics, and sensors. Dr. Kanade’s name is associated with several well-known systems and algorithms, most notably: the NAVLAB Autonomous Driving Car Project which led to the “No Hand Across America” demonstration in 1995; the Lucas-Kanade optical flow algorithm as one of the most fundamental and widely used algorithms in computer vision; and the EyeVision, a movie Matrix-like replay system used in Super Bowl XXXV, as a then-new currently-popular multi-camera sport media. He is one of the top computer scientists in terms of impact factor (h-index) with his more than 300 journal publications and more than 100 thousand citations.

Professor Kanade has been elected to the National Academy of Engineering, and to the American Academy of Arts and Sciences in the United States, and also designated as a Person of Cultural Merit from Japan. Many awards he received include Kyoto Prize (2016), Franklin Institute Bower Prize (2008), IEEE Founders Medal (2017), ACM/AAAI Allen Newell Award (2011), and IEEE Robotics and Automation Society Pioneer Award (2006), IEEE PAMI-TC Azriel Rosenfeld Lifetime Accomplishment Award (2007), Joseph Engelberger Award (1995), Okawa Award (2007), and Tateishi Grand Prize (2010).

Company:Telexistence Inc.
Address:2-19-5 3F, Nishishinbashi, Minato-ku, Tokyo
Representatives :Jin Tomioka, CEO
Established:January 23, 2017